FAQ

Frequently Asked Questions (FAQ):

1. Do you ship internationally?

   • At this time, we only ship within India. We apologize for any inconvenience this may cause.

2. What payment methods do you accept?

   • We accept all major credit cards, debit cards, net banking, and payment wallets for online transactions. Cash on delivery (COD) is also available for select locations within India.

3. How long will it take to receive my order?

   • Orders are typically processed within 1-3 business days after payment confirmation. Delivery times may vary depending on your location, but generally, orders are delivered within 5-8 business days after dispatch.

4. Do you offer gift wrapping services?

   • Yes, we offer complimentary gift wrapping services for all orders. Simply select the gift wrapping option at checkout, and we'll ensure your order is beautifully packaged for your recipient.

5. Can I track my order?

   • Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

6. What is your return/exchange policy?

   • We offer a hassle-free returns and exchange policy within [5 days] days of delivery. Items must be unused, in the same condition as received, and accompanied by the original receipt. Please refer to our Returns and Exchange Policy for more details.

7. Are your products handmade?

   • Yes, all our jewelry is handmade with love and care by skilled artisans. Each piece is meticulously crafted to ensure the highest quality and attention to detail.

8. Do you offer customization services?

   • Yes, we offer customization services for select products. Please contact us with your specific requirements, and we'll be happy to discuss customization options with you.

9. How can I contact customer support?

   • You can reach our customer support team via email at [supriya.siddhant2437@gmail.com] or by phone at [phone number]. We're here to assist you with any questions or concerns you may have.

10. Do you offer wholesale or bulk ordering?

    • Yes, we offer wholesale and bulk ordering options for retailers and businesses. Please contact us for more information on wholesale pricing and terms.

If you have any other questions or concerns not addressed in our FAQ section, please don't hesitate to reach out to us. We're here to make your shopping experience as smooth and enjoyable as possible!